FREQUENTLY ASKED QUESTIONS

Santa Monica Holiday Hours:
Open limited hours – please call ahead

Culver City Holiday Hours:
Thanksgiving Day Closed
Christmas Eve Closed
Christmas Day Closed
New Years Eve Closed
New Years Day Closed

We offer full refunds for any cancellations made at least 24 hours before your tour or rental booking.

Yes! We have years of experience working with big groups of people for corporate outings and special events. Check out our Group Bookings & Private Tours page.

If you’re taking a tour, you should be fit enough to be able to cycle around for a few hours at a comfortable pace. Sometimes, stops are a short distance from one another. Other times, we’re riding for 15-20 minutes straight to arrive at our next destination.

If you’re renting a bike, you set the pace and decide how far and how long you want to ride. It’s completely up to you. Know your body and what you can handle.

We leave it up to parents to decide whether or not their children are capable enough to join our tours. Small children can sit in a child’s seat attached to an adult bike. Older children requiring their own bike should be comfortable and confident riders. Please contact us with your specific questions or doubts.

Yes, waivers must be signed.

While much of our riding takes place in bike paths and lanes, we do occasionally need to ride in the street. Our guides will always choose the safest and easiest route, but we do suggest that tour-goers be confident bike riders.

Anyone under 18 years old must wear a helmet on a regular bike. Anyone 21 and under is required by California state law to wear a bicycle helmet while riding an electric assist bicycle. We will always provide helmets, free of charge, along with your rental or tour.

You must be at least 16 years old to ride an e-bike. Anyone 21 and under is required by California state law to wear a bicycle helmet while riding an electric assist bicycle.

In the very unlikely event that it is pouring rain in Los Angeles and we cannot conduct our tours, we offer a full refund or reschedule you on another available day.

If you are truly not comfortable cycling, why not try our Taste of Santa Monica Walking Tour! If you want to cycle but want a bit of an easier ride, we recommend the Santa Monica & Venice Beach Bike Adventure.

On our Taste of Santa Monica Walking Tour and our Sweet Spots Dessert Bike Tour, food samples will be included at our 3-4 tour stops. Any additional food or drink will be at your own cost. Our other Santa Monica tours do not include any food or drink, though we may be able to accommodate a quick stop to grab a snack at your own cost.

If you need to use the restroom, we will find you one!

You must make a reservation in advance for a tour. You can, but do not have to, make a reservation for a rental. We welcome walk-ups for rentals!

The Bike Center Santa Monica is easily accessible by public transit. The closest metro stop is the Expo Light Rail station located at 4th/Colorado. The closest parking structure is Structure 8 Public Parking.

The Bike Center Culver City is easily accessible by public transit. It is located underneath the Expo Lightrail station in Culver City.